WhatsApp AI Chatbot
Built an intelligent WhatsApp chatbot powered by AI that handles customer queries, automates responses, and integrates with business workflows for 24/7 support.
Impact
Automated 80% of customer queries
Client
E-commerce Business
Duration
6 weeks
Status
Deployed
Challenge
The client was overwhelmed with repetitive customer queries on WhatsApp, such as order status, returns, and product info, which were eating up hours of manual support time every day.
Solution
Developed an AI-powered chatbot integrated with the WhatsApp Business API that understands natural language, answers FAQs instantly, processes order lookups, and escalates complex issues to human agents.
Results
- Automated 80% of all incoming customer queries
- Reduced average response time from 2 hours to under 10 seconds
- Freed up 30+ hours per week of support staff time
- 24/7 availability without additional headcount
Tech Stack
Project Milestones
NLP Pipeline
Built intent recognition and entity extraction pipeline
WhatsApp Integration
Connected to WhatsApp Business API with message routing
Business Logic
Integrated order tracking, FAQ, and escalation workflows
Production Launch
Deployed and monitored live customer interactions
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